Privacy Policy | peso99 Official Gaming Platform Philippines

Last Updated: 2026-08-21

Privacy at a Glance

What we collect: Account details, ID verification, payment info, and device data.
Why we collect it: To manage your account, verify your identity, process payments, and prevent fraud.
Who sees it: Only our internal team and essential partner service providers (payments, KYC). We never sell your data.
Retention: We keep data for the life of your account and the period required by Philippine law.
Your Control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how peso99 collects, uses, and protects the personal information of our users located in the Philippines. By creating an account or using our services, you agree to the practices described herein.

This policy applies exclusively to the peso99 platform. It does not apply to third-party websites, external links, or services that you may visit after leaving our site. We encourage users to review the privacy policies of any third-party providers they interact with.

2. Personal Information We Collect

Account and Identity Data

Information provided during registration, such as username, password, and contact details, used to establish your account.

Verification Documents

Government-issued identification and proof of address provided during the KYC (Know Your Customer) process to verify age and residency.

Payment Data

Information required to process deposits and withdrawals, handled through our partner payment providers to ensure secure transactions.

Gaming and Transaction Activity

Records of games played, bets placed, winnings, and financial transactions to maintain account accuracy and monitor for fair play.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating system details collected to optimize platform performance and security.

Support Communication

Records of emails, chats, and requests sent to our customer support team to resolve issues and improve service quality.

3. How We Collect Data

We gather information through three primary channels:

Directly from You: When you register an account, submit KYC documents, or contact our support team.
Automatically: Through cookies and similar tracking technologies as you navigate our platform.
From Partner Providers: Through our partner payment processors and verification services to confirm the validity of your transactions and identity.

4. Why We Use Your Data

Your data is processed for the following essential purposes:

Account Management: Creating and maintaining your user profile and preferences.
Financial Processing: Facilitating deposits and withdrawals of PHP funds.
Compliance: Verifying that users are of legal gambling age and reside in a permitted jurisdiction.
Security: Detecting and preventing fraud, money laundering, and the creation of multiple accounts by a single user.
Personalization: Tailoring the gaming experience and content based on user activity.
Legal Obligations: Fulfilling regulatory requirements applicable to online gambling operators in the Philippines.
Marketing: Sending promotional updates, only when you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

Service Providers: Third-party partners who handle payment processing, identity verification, and technical infrastructure.
Legal Authorities: When required to do so by law, under a valid court order, or to comply with regulatory investigations.

6. How We Protect Your Data

We employ industry-standard security measures to protect your information, including:

Encryption: Using secure protocols to encrypt data while it is in transit between your device and our servers.
Access Control: Restricting internal access to personal data to only those employees who require it for operational purposes.
Payment Isolation: Ensuring that sensitive payment details are handled by specialized providers rather than stored on our primary servers.
Continuous Monitoring: Implementing system monitoring to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your user experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on applicable laws, you have several rights regarding your personal data. You can exercise these by contacting our support team via the channels available on this site.

Right to Access & Correction

Request a copy of your data or ask us to correct inaccurate information.

Right to Deletion

Request the removal of your personal data where it is no longer necessary.

Right to Portability

Request your data in a structured, machine-readable format.

Right to Object/Withdraw

Withdraw consent for marketing or object to certain data processing activities.

Note: Please be aware that even after account closure, we are required to retain certain data to comply with anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

Personal data is retained for the duration of your active account lifecycle. Following account closure, we maintain necessary records for the timeframe required by applicable law in the Philippines to meet regulatory, tax, and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.

Parents or legal guardians who believe a minor has created an account may report this through our support channels for immediate investigation.

11. Cross-Border Transfers

To provide our services, some of our partner providers may operate outside the Philippines. In such cases, your data may be transferred to and processed in other jurisdictions. We ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official Support page. Our team is available to assist you with all privacy-related inquiries.